We answer Monday to Friday, Mexico City hours, usually the same business day.
Check it's the same email you registered with in the app. If you signed up with Sign in with Apple and never set a password, use “I forgot my password” to create one: that same password works for both the app and the web.
If the app was just installed or you haven't entered anything yet, the sections come up empty. It may also need to sync: open the app, wait for it to finish, and reload the page.
No, and that's on purpose. The web is for consulting; entry lives in the app. Two places writing at once is how information gets lost.
Only whoever you expressly authorize inside the app. Permissions are enforced by the server, so neither the web nor another account can reach your information.
It's done from the app, on the settings screen. You can also request it by email and we process it within the following 30 calendar days.
Send it by email with the app version, the device model and what you were doing when it happened. With those three things it usually reproduces on the first try.
